Privacy policy

Not Your Nest is a lead-generation website for wasp nest removal enquiries in Harlow and surrounding areas.

Data controller: Not Your Nest is a website operated by Daniel Jarvis as an individual based in the UK.
Email: privacy@notyournest.co.uk
Address: Harlow, Essex, CM20 1RQ

We may collect personal information you provide directly to us, including:

• Your name
• Your phone number
• Your email address
• Your postcode or property address
• Details about your enquiry, including information about the nest, property or requested service

We may also collect limited technical information such as IP address, browser type, device information, pages viewed, referral source and basic website usage data.

We use personal information to:

• Respond to enquiries submitted through the website
• Connect you with a relevant independent pest control provider in your area
• Manage and administer customer enquiries and records
• Improve the website, marketing and lead quality
• Prevent misuse of the website and protect our business
• Comply with legal, regulatory, tax, accounting or insurance requirements where applicable

We process enquiry information because it is necessary to take steps at your request before entering into a contract, for example when you ask for help with a wasp nest removal enquiry.

We may also process certain information where it is in our legitimate interests to run, improve and protect our website and business, provided those interests are not overridden by your rights and interests.

Where we rely on consent, such as for optional marketing communications or non-essential cookies, you can withdraw that consent at any time.

If you submit an enquiry, we may share your contact details and job-related information with one or more independent pest control providers who cover your area so they can contact you about your request.

We may also share personal information with service providers that help us operate the website or our business, such as:

• Website hosting and infrastructure providers
• Email and communications providers
• Analytics or advertising providers
• CRM, admin, accounting or payment providers, where applicable

We do not sell your personal information to unrelated third parties.

We keep personal information only for as long as reasonably necessary for the purposes we collected it for, including responding to enquiries, administering the service, resolving disputes, maintaining records and meeting legal, tax, accounting or insurance obligations.

We review retention regularly and delete or anonymise personal information when it is no longer needed. We do not keep personal information indefinitely without a valid reason.

Depending on the circumstances, you may have the right to:

• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how we use your information
• Object to certain types of processing
• Ask for a copy of information you provided to us in a portable format, where applicable
• Withdraw consent where we rely on consent

To exercise any of these rights, contact us at privacy@notyournest.co.uk. We may need to verify your identity before responding to your request.

We may use cookies and similar technologies to operate the website, understand how visitors use it, measure performance and improve marketing.

You can control cookies through your browser settings. Where legally required, we will ask for consent before using non-essential cookies.

If you have a concern about how we use your personal information, please contact us first and we will try to resolve it.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. More information is available at https://ico.org.uk.

We may update this privacy policy from time to time. Any changes will be posted on this page and the “Last updated” date will be revised.